PLEASE READ THESE TERMS CAREFULLY. BY CREATING AN ACCOUNT, CLICKING ACCEPT, OR USING THE SERVICES, YOU AGREE TO THESE TERMS, THE PRIVACY POLICY, AND THE AI DISCLOSURE NOTICE.

1. Description of Services

ContinuumCare.ai provides software and digital services for health, wellness, and caregiving workflows, including websites, mobile applications, AI-enabled tools, and family care coordination experiences.

Features and capabilities may vary by subscription plan, account type, product release stage, and geographic availability.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Services for lawful purposes.

2. Acceptance of Terms and Eligibility

By creating an account, clicking Accept, or using the Services, you agree to be bound by these Terms, the Privacy Policy, and the AI Disclosure Notice.

We may update these Terms from time to time. For material changes, we will provide at least 30 days notice before the revised terms become effective unless a shorter period is required by law, security, or abuse prevention.

• You must be at least 18 years old to create and control an account.

• The Services are intended for users located in the United States, Canada, and India.

• The Services are not currently offered in GDPR jurisdictions.

• The Services are not directed to children under 13.

• California residents may have additional privacy rights under applicable law.

• If you are legally responsible for a minor or dependent, you are responsible for obtaining permissions and supervising use.

IMPORTANT NOTICE: The Services may include beta features and are provided for informational and coordination purposes only. ContinuumCare.ai is not a healthcare provider, not a HIPAA covered entity in its direct relationship with most users, and does not provide medical advice. In any emergency, call 911 immediately.

3. Health Data and HIPAA Handling

Nothing in the Services constitutes medical, legal, financial, or other professional advice. You are solely responsible for decisions made based on the Services.

ContinuumCare.ai is generally not a HIPAA covered entity in its direct relationship with individual users, and data provided directly to us is generally not treated as protected health information in that direct relationship.

Certain integrations with healthcare organizations may be governed by separate agreements, including business associate agreements where required. We handle health-related information with heightened care consistent with our Privacy Policy and applicable state consumer health laws.

4. AI Disclosure Notice

4.1 Nature of AI Outputs

AI-generated outputs are probabilistic and may be incomplete, inaccurate, outdated, or inappropriate for your specific circumstances. AI outputs are provided for informational support and workflow assistance only.

You must not rely on AI outputs as a substitute for professional judgment, diagnosis, treatment, or emergency response.

4.2 FDA Regulatory Status

Unless expressly stated in writing for a specific feature, AI features made available through ContinuumCare.ai are not cleared or approved by the U.S. Food and Drug Administration and are not intended for use as a regulated medical device.

4.4 AI Acceptable Use Policy

You may not use AI features to create unlawful content, discriminatory profiling, deceptive outputs, unauthorized surveillance, or content that infringes privacy, intellectual property, or other legal rights.

You are responsible for reviewing AI outputs before sharing, acting on, or presenting them to others.

4.5 AI Model Development and Training

We may use data in aggregated, de-identified, or otherwise permitted forms to improve AI quality, safety, and performance, subject to applicable law and our Privacy Policy. Where required, we obtain consent or provide opt-out controls.

4.6 Human Oversight

AI features are designed to support, not replace, human decision-making. Users remain responsible for verification, professional escalation, and final decisions.

5. User Responsibilities and Acceptable Use

• Provide accurate account information and keep it current.

• Maintain confidentiality of login credentials and promptly report unauthorized access.

• Use the Services lawfully and in compliance with these Terms.

• Do not attempt to reverse engineer, disrupt, scrape, or misuse the Services.

• Do not upload malicious code or content that violates rights of others.

6. Beta Services

Some features may be labeled alpha, beta, preview, or early access. These features may be experimental, incomplete, or unstable and may change or be discontinued at any time.

Beta Services are provided as-is, may not be supported, and may be subject to additional limitations.

7. Family Care Circle - Health Data Sharing

7.1 Family Care Circle Participation

The Family Care Circle enables authorized sharing and coordination among invited family members, caregivers, and trusted participants.

7.2 Consent and Authorization

You are responsible for inviting participants and confirming that each participant is authorized to view or act on shared information.

7.3 Scope of Shared Information

Information visibility depends on your settings and may include profile information, care plans, reminders, notes, and other account content selected for sharing.

7.4 Revocation and Access Changes

You may modify or revoke participant access at any time, but actions taken before revocation may continue to exist in audit logs or recipient records as permitted by law.

7.5 User Accountability

You remain responsible for the consequences of granting access, including content disclosed to Family Care Circle participants.

8. Data Ownership, Rights & Control

8.1 Ownership

As between you and ContinuumCare.ai, you retain ownership rights in content you submit, subject to rights granted in these Terms.

8.2 License to Operate Services

You grant us a license to host, process, transmit, and display your content solely to provide, secure, maintain, and improve the Services in accordance with these Terms and the Privacy Policy.

8.3 Access, Correction, and Deletion

You may access, correct, export, or request deletion of account data subject to legal, contractual, and technical limitations.

8.4 De-identified and Aggregated Data

We may use and disclose de-identified or aggregated data for analytics, reliability, research, and product improvement to the extent permitted by law.

9. Subscription and Payments

Paid features may require an active subscription. Billing cycles, pricing, and renewal terms are shown at purchase and may differ by plan.

Unless otherwise stated, subscriptions auto-renew until canceled. Taxes may apply. Fees are non-refundable except where required by law or expressly stated.

10. Intellectual Property & Feedback

The Services, software, design, content, trademarks, and associated intellectual property are owned by ContinuumCare.ai or its licensors and are protected by law.

If you provide suggestions, comments, or feedback, you grant us a perpetual, worldwide, royalty-free right to use such feedback without restriction or compensation.

11. Devices and Third Party Services

11.1 Third Party Integrations

The Services may interoperate with third party applications, platforms, connected devices, and data providers that are not controlled by ContinuumCare.ai.

11.2 Third Party Terms

Your use of third party services is governed by the applicable third party terms and policies. We are not responsible for third party performance, availability, or data practices.

11.3 Device Compatibility

You are responsible for compatible hardware, software, connectivity, and any telecom charges required to use the Services.

11.4 Data Import and Export

When you connect third party services, you authorize import, export, and synchronization of permitted data consistent with your settings and the Privacy Policy.

11.5 Third Party Changes

Changes made by third party providers may affect functionality. We may modify, suspend, or remove integrations at any time.

12. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY.

WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

13. Limitation of Liability and Indemnification

13.1 Limitation of Liability

To the fullest extent permitted by law, ContinuumCare.ai and its affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, data, or use.

Our aggregate liability for claims relating to the Services will not exceed the greater of amounts paid by you in the twelve months preceding the claim or one hundred U.S. dollars (USD 100), except where prohibited by law.

13.2 Indemnification

You agree to indemnify, defend, and hold harmless ContinuumCare.ai and its affiliates, officers, directors, employees, and agents from claims, liabilities, damages, and expenses arising out of your use of the Services, your content, your violation of these Terms, or your violation of law or third party rights.

14. Termination

You may stop using the Services at any time and may request account closure subject to applicable retention obligations.

We may suspend or terminate access immediately for violation of these Terms, legal risk, security concerns, fraud prevention, or other legitimate business reasons.

15. Dispute Resolution and Arbitration

15.1 Informal Resolution

Before filing a claim, each party agrees to attempt informal resolution by written notice and good-faith discussion.

15.2 Binding Arbitration

Except as expressly provided, disputes arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration.

15.3 Class Action and Jury Waiver

Each party waives the right to a jury trial and to participate in class, collective, consolidated, representative, or private attorney general actions to the extent permitted by law.

15.4 Exceptions

Either party may seek relief in small claims court for qualifying matters and may seek injunctive or equitable relief for misuse of intellectual property or unauthorized access.

15.5 Opt-Out and Enforceability

Where required by law, you may have a limited right to opt out of arbitration by timely written notice. If any part of this section is unenforceable, the remainder will continue to apply to the fullest extent permitted by law.

16. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles, except where mandatory local law applies.

17. Privacy and States Rights (CCPA/CPRA)

Your privacy rights, including rights available under CCPA/CPRA and other state consumer privacy laws, are described in our Privacy Policy. We do not discriminate against users for exercising legally protected rights.

18. General Provisions

18.1 Entire Agreement

These Terms, together with the Privacy Policy and any supplemental terms, form the entire agreement between you and ContinuumCare.ai regarding the Services.

18.2 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with mergers, reorganizations, or asset transfers.

18.3 Severability

If any provision is found unenforceable, the remaining provisions remain in full force and effect.

18.4 No Waiver

A failure to enforce any provision is not a waiver of future enforcement.

18.5 Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control.

18.6 Electronic Communications

You consent to receiving communications electronically, including notices and disclosures related to your account and the Services.

18.7 Export and Sanctions Compliance

You represent that your use of the Services complies with applicable export control and sanctions laws.

18.8 Survival

Provisions that by their nature should survive termination, including ownership, disclaimers, limitations, indemnity, and dispute terms, will survive.

18.9 Contact

For legal notices or questions regarding these Terms, contact support@continuumcare.ai.

19. Business Customer Terms (B2B)

19.1 Organization Accounts

If you use the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms. Organization administrators may manage member access and settings.

19.2 Order Forms and Priority Terms

If your organization enters into an order form, master services agreement, or similar written contract with ContinuumCare.ai, that agreement controls to the extent of conflict with these Terms for the contracted services.

Contact: support@continuumcare.ai

Last updated June 21, 2026 v3.6